We at
TemperatureGuard.com take the security of our customer's personal information seriously.
We do not sell or distribute lists of our customers. Credit card numbers are
immediately deleted after orders are processed.
Shipping and
Ordering
Policies
Our goal is to get you what you
need in a timely and efficient manner. On most domestic orders for
in-stock items, please allow 1-2 business days processing time plus
3-7 business days for UPS-Ground delivery. Domestic orders of
in-stock items with Next-Day or 2-Day shipping will be processed and
shipped the same business day (excludes Saturday, Sunday and
holidays), if received before 11:00a.m. EST. For international
orders, please allow 2-3 business days processing time plus 6-12
business days for standard delivery. Please note that we are unable
to ship orders on Saturdays, Sundays or holidays. Please
see our Shipping Details page for more
shipping details.
If a product is out-of-stock or not readily available,
we will notify you by email and provide an estimated time of
delivery. Generally, we will hold an item on backorder status for a
period of 30 days, unless we are notified earlier to cancel the
order.
If your order is delayed for any other reason, such as
an invalid credit card, you will be notified by email of the
delay.
Currently, we ship to all locations within the United
States (including Alaska and Hawaii) and virtually anywhere in the
world. We cannot ship to P.O. Boxes except for those on U.S.
military bases. We currently use UPS for all shipments, domestic and
international.
During the “Checkout” process you will be given the
option of “Standard Shipping”, “2-Day Delivery” or “Next-Day Air
Service”. The shipping charge will be provided prior to finalizing
your order. Shipping charges are based on actual product shipping
weight and shipping destination.
Shipping charges are subject to change due to
unforeseen circumstances. In the rare event that the “actual”
shipping cost exceeds the estimate, you will be notified by email.
Your approval of any increase in charges will be required prior to
the processing of your order.
In general, orders sent by Standard Shipping (Ground
Service) will be delivered within 3 to 7 business days from the
shipping date. 2-Day Delivery shipments will be delivered 2 business
days following the shipment date. Next-Day Air shipments will arrive
the next business day after the shipment date.
You will be notified by email when your order has been
shipped. We will provide the tracking number.
International shipments may require an additional
surcharge, depending on the location and the weight of the shipment.
You will be given an estimated international shipping charge during
the ordering process, which is subject to change. If any extra
charges are necessary, notification will be sent to you by email for
approval. Also, depending on the country, other charges may apply
such as import duties and customs fees, which may require payment
upon delivery. We recommend that you check with your local customs
authority regarding any possible duties or taxes prior to finalizing
an order. Restocking fees may be required if an order is returned to
us due to unpaid duties, taxes or fees.
All models
under $300 come with a 30 day money back
guarantee! All other models can be returned within 30 days, but are
subject to a restocking fee of 15%. Parts must be returned in
new and unused condition.
To ensure accurate and timely delivery of your order,
please verify your shipping address prior to finalizing your order.
Any additional costs incurred by Microtechnologies, Inc. due to
inaccurate address information provided by the customer, including
any shipping and handling costs incurred due to undeliverable
orders, will be charged to the credit card account of the customer.
If you have any additional concerns or questions about
our shipping policy, please contact us.
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