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Customer Service Frequently Asked Questions
When will my order ship?
On most orders for in-stock
items, please allow 1-2 business days processing time. Domestic orders of
in-stock items with Next-Day or 2-Day shipping will be processed and shipped
the same business day (excludes Saturday, Sunday and holidays), if received
before 11:00a.m. EST.
For questions about your order, please send status requests to
customerservice@temperatureguard.com. Be sure to include your
order number or purchase order number in the subject line.
When will my order arrive?
Please refer to our Shipping Details page for
detailed shipment related information.
Temperature Guard Plus VM500-1 Frequently Asked Questions
How to use the Temperature Guard
Plus
To have your chalet warm before your arrive,
call the Temperature Guard Plus. Enter your personal PIN number
and follow the voice instructions to select the menu option "Occupied
Mode". The temperature of the chalet will now be controlled
by the original room thermostats which have been left at their normal
settings. (see Occupied Mode drawing above)
To reduce the temperature of your chalet when you
are leaving, you can either press the change mode button on the
Temperature Guard Plus or call the Temperature Guard Plus, enter
your personal PIN number and follow the voice instructions to
select the menu option "Unoccupied Mode". In the unoccupied
mode, the temperature of the entire chalet is controlled by the
unoccupied thermostat, which has been set to a value that will
save energy, but not freeze the chalet. (see Unoccupied Mode drawing
above)
Call and check on your chalet anytime. Call the
Temperature Guard Plus, enter your PIN number and the Temperature
Guard Plus will tell you the temperature and whether it is in
the occupied or unoccupied mode.
What if the temperature of your chalet falls below
the programmed warning temperature limit? The Temperature Guard
Plus will continue to call the programmed emergency phone numbers
until you enter your PIN number. If an answering machine, the
Temperature Guard Plus will leave a warning message, but will
not stop trying to reach you. The Temperature Guard Plus will
also switch from the unoccupied mode to the occupied mode to raise
the temperature of the chalet.
What if the power goes out at your chalet? The Temperature
Guard Plus will wait five minutes, and if the power is still out,
it will call and notify you.
What if the Security Input is opened? The Temperature
Guard Plus will immediately begin calling the programmed emergency
phone numbers, just as it does if the temperature falls below
the warning temperature limit.
What happens when the temperature goes out of
programmed limits?
1) The TGP begins to make emergency phone calls starting with the primary
phone number.
2) If a person or answering machine answers the phone at the primary phone
number, then the TG will say, "Warning the temperature is xx degrees.
Please enter you PIN number." xx is the temperature in degrees F. If an
answering machine answers, the TGP will wait until your greeting message is
over, and then it will leave the "Warning..." message.
3) The TGP will wait for a valid PIN number.
4) If a valid PIN number is entered, then the TGP will stop making emergency
phone calls.
5) If a valid PIN number is not entered or an answering machine answers,
then the TGP will continue making emergency phone calls with the second
programmed phone number.
6) Once all the programmed phone numbers have been called the TGP will wait
twenty minutes and begin making phone calls starting with the primary
number.
7) Steps 1) through 6) are repeated until someone enters a valid PIN number
or the temperature goes back to within limits.
8) If a new alarm condition occurs, steps 1 through 7 are repeated again.
Can a Temperature
Guard Plus and an answering machine share the same line?
Yes, most answering machines answer the phone on the 4th ring. To have the
answering machine answer the phone, program the Temperature Guard Plus to answer the
phone on the 5th ring. To access the Temperature Guard Plus, call your home and let
the phone ring 3 times. Hang up and wait 20 seconds. Call your home again
and on the 2nd ring the Temperature Guard Plus will answer.
Home Guard
VM500-2 Frequently Asked Questions
DSL
If your home has DSL, you must use a DSL
filter with your VM500-2.
How does the Home Guard work?
1) Locate the HG in the area where you want to monitor the temperature.
2) Plug in the phone line and power pack and then turn the HG on.
3) Call the HG from another phone, or cell phone.
4) Follow the spoken instructions and the manual to program the phone number
(s) where you want the HG to call you in case of emergencies.
5) Press the "0" key and hang up the phone.
6) That's it. The HG is now monitoring your home!
What happens when the temperature goes below
45 degrees?
1) The HG begins to make emergency phone calls starting with the primary
phone number.
2) If a person or answering machine answers the phone at the primary phone
number, then the HG will say, "Warning the temperature is 45 degrees.
Please enter you PIN number."
3) The HG will wait for a valid PIN number.
4) If a valid PIN number is entered, then the HG will stop making emergency
phone calls.
5) If a valid PIN number is not entered, then the HG will call the second
programmed phone number.
6) Once all of the programmed phone numbers have been
called, the HG will wait fifteen minutes and begin making phone calls
starting with the primary number.
7) Steps 1) through 6) are repeated until someone enters a valid PIN number
or the temperature goes above 45 degrees.
Can a Home Guard and
an answering machine share the same line?
Yes, most answering machines answer the phone on the 4th ring. To have the
answering machine answer the phone, program the Home Guard to answer the
phone on the 5th ring. To access the Home Guard, call your home and let
the phone ring 3 times. Hang up and wait 20 seconds. Call your home again
and on the 2nd ring the Home Guard will answer.
What
do I need to do to store my unit when I am not going to use it for a long time?
Make sure you turn off your unit for storage. When you are ready to use it again,
plug it in a few days before you need it to allow the battery to fully charge.
I
purchased a Home Guard last year. Is there anything that I need to do to get
it ready for this winter?
Charge the battery prior to leaving, by plugging the Guard in allowing it to charge for
several days.
Temperature Guard VM500-3
Frequently Asked Questions
DSL
If your home has DSL, you must use a DSL
filter with your VM500-3.
How to use the
Temperature Guard
1) Locate the Temperature Guard (TG) in the area where you want to monitor
the temperature.
2) Plug in the phone line and power pack and then turn the TG on.
3) Call the TG from another phone, or cell phone.
4) Follow the spoken instructions and the manual to program at least the
following items:
The phone number(s) where you want the TG to call you in case of
emergencies.
The upper and lower temperature limits.
5) Hang up by pressing the "0" key until the TG says "Good-bye".
6) That's it. The TG is now monitoring your home or business!
What happens when the temperature goes out of
programmed limits?
1) The TG begins to make emergency phone calls starting with the primary
phone number.
2) If a person or answering machine answers the phone at the primary phone
number, then the TG will say, "Warning the temperature is xx degrees.
Please enter you PIN number." xx is the temperature in degrees F. If an
answering machine answers, the TG will wait until your greeting message is
over, and then it will leave the "Warning..." message.
3) The TG will wait for a valid PIN number.
4) If a valid PIN number is entered, then the TG will stop making emergency
phone calls.
5) If a valid PIN number is not entered or an answering machine answers,
then the TG will continue making emergency phone calls with the second
programmed phone number.
6) Once all the programmed phone numbers have been called the TG will wait
twenty minutes and begin making phone calls starting with the primary
number.
7) Steps 1) through 6) are repeated until someone enters a valid PIN number
or the temperature goes back to within limits.
8) If a new alarm condition occurs, steps 1 through 7 are repeated again.
Can a Temperature
Guard and an answering machine share the same line?
Yes, most answering machines answer the phone on the 4th ring. To have
the answering machine answer the phone, program the Temperature Guard to
answer the phone on the 5th ring. To access the Temperature
Guard, call your home and let the phone ring 3 times. Hang up and wait
20 seconds. Call your home again and on the 2nd ring the Temperature
Guard will answer.
What
do I need to do to store my unit when I am not going to use it for a long time?
Make sure you turn off your unit for storage. When you are ready to use it again,
plug it in a few days before you need it to allow the battery to fully charge.
I
purchased a Temperature Guard last year. Is there anything that I need to do to get
it ready for this winter?
Charge the battery prior to leaving, by plugging the Guard in allowing it to charge for
several days.
How
do I reset the max and min temperature readings on my Temperature Guard model VM500-3 (and
humidity readings on a VM500-3HT)?
To reset all max and min values on your unit, press 9 at the main menu.
This option is NOT spoken. Pressing 9 will set the max and min readings to the
current temperature (and current relative humidity on models equipped with humidity
sensing).
Note: after pressing 9 you will be immediately returned to the main menu. Press 1
to hear the current status of temperature, humidity (if equipped) and power. The
temperature and humidity high and low readings will be the same.
4-20 ma
Sensor Monitor & Alarm VM500-4 Frequently Asked Questions
How does the VM500-4 work?
The VM500-4 is the perfect solution for monitoring
up to seven self-powered, 4-20ma sensors of any type.
Programming Sensor Limits
There are seven items that need to be programmed for each sensor.
The items are:
Record a sensor identification message (i.e. "Water
pressure")
Record a sensor units of measurement message (i.e. "PSI")
Sensor output at 4 ma (i.e. 4ma = 15 PSI)
Sensor output at 20 ma (i.e. 20ma = 100 PSI)
High alarm limit programmed in unit of measurement (i.e. 75 PSI)
Low alarm limit programmed in unit of measurement (i.e. 25 PSI)
Call out delay time after sensor output goes out of limits. The
delay is in seconds and the maximum is 255 seconds (i.e. 10 seconds)
These items identify and quantify each sensor and allows the VM500-4
to report the sensor's current output in an easily understandable
format. For example, a pressure sensor is used to monitor a water
line. The programmed limits are 15 to 100 PSI. If the water pressure
goes of limits for 10 seconds, the VM500-4 will begin to make
emergency phone calls. The VM500-4 will call all of the programmed
phone numbers until the PIN number is entered. If an answering
machine answers the phone, the VM500-4 will leave the alarm message,
but it will not stop calling. Once all of the phone numbers have
been dialed, the VM500-4 will wait fifteen minutes and then retry
all phone numbers.
Example warning message
"Warning sensor one water pressure is 109 PSI enter your
PIN number"
What is the minimum I need to buy to build a monitoring system?
- One VM500-4 for up to 7 sensors.
- If you do not already have a sensor, you
can obtain one from
www.Omega.com.
Can a VM500-4 and an answering machine or fax machine share the same line?
Yes. To have the answering/fax machine
answer the phone, program the VM500-4 to answer the phone
on the 5th ring. To access the VM500-4, call
the number and let the phone ring 3 times. Hang up and wait 20
seconds. Call the number again and on the 2nd ring the
VM500-4 will answer.
Refrigerator/Freezer Guard VM500-5
Frequently Asked Questions
What is the minimum I need to buy to build a monitoring system?
- One VM500-5 for every eight
refrigerators and freezers.
- One temperature sensor for each
refrigerator and freezer.
- The amount of wire you will need to go
from the sensor to the VM500-5.
How does the Refrigerator/Freezer Guard work?
Example 1: Temperature alarm condition
There are three items that need to be programmed
for each sensor before monitoring can begin. The items are:
- High alarm temperature limit (i.e. 5°F)
- Low alarm temperature limit (i.e. -10°F)
- Defrost cycle time delay in minutes (i.e.
45 minutes)
- Alarm reminder time delay (i.e. 2 hours
Sensor 1 is installed
in a freezer. The max limit is 5°F and the min limit is -10°F
and the defrost time delay is 45 minutes. The temperature
at the sensor raises to 6°F.
After 45 minutes the Refrigerator/Freezer
Guard will turn on the alarm relay and buzzer and begin to make
emergency phone calls. The Refrigerator/Freezer Guard will
call all of the programmed phone numbers until the PIN number is
entered. If an answering machine answers the phone, the Refrigerator/Freezer
Guard will leave the alarm message, but it will not stop calling.
Once all of the phone numbers have been dialed, the Refrigerator/Freezer
Guard will wait fifteen minutes and then retry all phone numbers.
The Refrigerator/Freezer Guard will continue this calling pattern
until the PIN number is entered.
If after the PIN
number is entered the temperature is still out of limits for 2
hours, the Alarm
Reminder Feature will make the Refrigerator/Freezer
Guard begin to make emergency phone calls again.
If the temperature
in the freezer goes back within limits the Refrigerator/Freezer
Guard will stop making calls, and turn off the alarm relay and buzzer.
Temperature
alarm message
"Warning the lab freezer sensor one temperature
is 6 degrees and has been out of limits for 45 minutes. Enter
your PIN number" ( the lab freezer portion of the message
is recorded by the user).
If the alarm condition
is acknowledged but the temperature is still out of limits after
the Alarm reminder time delay has expired, the Refrigerator/Freezer
Guard will begin to make emergency phone calls.
Example 2:
Door Open input alarm condition
The Door Open Input has been programmed with a 10
minute time delay. After the door is left open for more than
10 minutes, the Refrigerator/Freezer Guard goes into alarm condition
and begins to make emergency phone calls in the same manner as a
temperature alarm condition.
Input alarm
message
"Warning door is open for 11 minutes. Enter your
PIN number"
Can a Refrigerator/Freezer Guard
and an answering machine or fax machine share the same line?
Yes. To have the answering/fax machine
answer the phone, program the Refrigerator/Freezer Guard to answer the phone
on the 5th ring. To access the Refrigerator/Freezer Guard, call
the number and let the phone ring 3 times. Hang up and wait 20
seconds. Call the number again and on the 2nd ring the
Refrigerator/Freezer Guard will answer.
How do
you enter a negative number when programming a temperature limit.
To enter a negative limits, press the * key and then enter the number. For
example, to enter -15 degrees, press the *15 and then the pound. You will here
"negative 15 degrees".
Input
Guard VM500-6 Frequently Asked Questions
How does the VM500-6-xx
work?
There are three
parameters that need to be programmed for each input. They are whether the input is
normally open or normally closed, the amount of time to wait after the input changes state
to go into alarm condition and a recordable message describing the input.
Input alarm
condition example
Input 1 has been programmed to be normally open with a 10 second time
delay. The contacts wired to input 2 closes. After the input is closed for 10
seconds, the VM500-6 goes into alarm condition and begins to make emergency phone calls.
The VM500-6 will call all of the programmed phone numbers until the PIN number is
entered. If an answering machine answers the phone, the VM500-6 will leave the alarm
message, but it will not stop calling. Once all of the phone numbers have been
dialed, the VM500-6 will wait twenty minutes and then retry all phone numbers.
Input alarm
message
"Warning alarm has been caused by input 1" & your recorded message
& "enter your PIN number"
Can an Input Guard
and an answering machine or fax machine share the same line?
Yes. To have the answering/fax machine
answer the phone, program the Input Guard to answer the phone
on the 5th ring. To access the Input Guard, call
the number and let the phone ring 3 times. Hang up and wait 20
seconds. Call the number again and on the 2nd ring the
Input Guard will answer.
Computer Room Guard VM500-8
Frequently Asked Questions
What is the minimum I need to buy to build a monitoring system?
- One VM500-8, to allow you to
monitor up to four
rooms or areas.
- One sensor (temperature,
temperature and humidity, or water) for each
area you wish to monitor.
- Wire to go
from each sensor to the VM500-8.
How does the VM500-8 work?
There are six
programmable items for each zone.
- Zone identification message (i.e. "Server
Room 1")
- High temperature alarm limit (i.e. 85°F)
- Low temperature alarm limit (i.e. 45°F)
- High humidity alarm limit (i.e. 90%)
- Low humidity alarm limit (i.e. 15%)
- Call out time delay in minutes. (i.e. 10
minutes)
The Computer Room
Guard has been installed in Building 2 of the XYZ Corp. and a system identification
message of "This is the Computer Room Guard of XYZ Corp. at Building 2" is
recorded.
Zone 1
temperature/humidity sensor is in Server Room 1. The unit has been programmed as
shown above.
The temperature in
Server Room 1 rises to 86 degrees. After 10 minutes the Computer Room Guard calls
all of the programmed phone numbers until the PIN number is entered.
If an answering
machine answers the phone, the Computer Room Guard will leave the alarm message and
continue calling.
Once all of the phone
numbers have been dialed, the Computer Room Guard will wait twenty minutes and then retry
all phone numbers.
If, after the PIN
number is entered to confirm that the temperature is out of limits, and the temperature is
still out of limits after the Alarm Reminder Time Delay has expired, the
Computer Room Guard will begin to make emergency phone calls again.
Temperature
alarm message
"This is the Computer Room Guard at Building 2 of XYZ Corp. Warning,
Zone 1, Server Room 1, temperature is 86 degrees and has been out of limits for 10
minutes. Enter your PIN number"
Humidity
alarm message
"This is the Computer Room Guard at Building 2 of XYZ Corp. Warning,
Zone 1, Server Room 1, humidity is 78 percent and has been out of limits for 10 minutes.
Enter your PIN number."
Water sensor
alarm message
"This is the Computer Room Guard at Building 2 of XYZ Corp. Warning,
water has been detected. Enter your PIN number."
Power outage
alarm message
"This is the Computer Room Guard at Building 2 of XYZ Corp. Warning,
power has been out for 6 minutes. Enter your PIN number."
Can a
Computer Room Guard
and an answering machine or fax machine share the same line?
Yes. To have the answering/fax machine
answer the phone, program the Computer Room Guard to answer the phone
on the 5th ring. To access the Computer Room Guard, call
the number and let the phone ring 3 times. Hang up and wait 20
seconds. Call the number again and on the 2nd ring the
Computer Room Guard will answer.
Power Guard VM500-9
Frequently Asked Questions
How to use the Power Guard
1) Locate the Power Guard in the area where you want to monitor
the power.
2) Plug in the phone line and power pack and then turn the Power Guard on.
3) Call the Power Guard from another phone, or cell phone.
4) Follow the spoken instructions and the manual to program at least the
following items:
The phone number(s) where you want the Power Guard to call you in case of
emergencies.
The power outage time delay.
5) Hang up by pressing the "0" key until the Power Guard says "Good-bye".
What happens when the power is out for longer
than the programmed power outage delay time?
1) The
Power Guard begins to make emergency phone calls starting with the primary
phone number.
2) If a person or answering machine answers the phone at the primary phone
number, then the Power Guard will say, "Warning power has been out for xx
minutes.
Enter you PIN number." xx is the amount of time the power has
been out. If an
answering machine answers, the
Power Guard will wait until
the greeting message is
over, and then it will leave the "Warning..." message.
3) The Power Guard will wait for a valid PIN number.
4) If a valid PIN number is entered, then the
Power Guard will stop making emergency
phone calls.
5) If a valid PIN number is not entered or an answering machine answers,
then the Power Guard will continue making emergency phone calls with the second
programmed phone number.
6) Once all the programmed phone numbers have been called the
Power Guard will wait
twenty minutes and begin making phone calls starting with the primary
number.
7) Steps 1) through 6) are repeated until someone enters a valid PIN number
or the power has returned.
8) If a new alarm condition occurs, steps 1 through 7 are repeated again.
Can a Power
Guard and an answering machine share the same line?
Yes, most answering machines answer the phone on the 4th ring. To have
the answering machine answer the phone, program the Power Guard to answer
the phone on the 5th ring. To access the Power Guard, call your
home and let the phone ring 3 times. Hang up and wait 20 seconds.
Call again and on the 2nd ring the Power Guard will answer.
Property
Guard VM500-10 Frequently Asked Questions
What is the minimum I need to buy to build a monitoring system?
- One VM500-10 for every eight
sensors.
- One sensor for each
area you wish to monitor.
- The amount of wire you will need to go
from the sensor to the VM500-10.
How does the
Property Guard work?
Example 1: Temperature alarm condition
There are three items that need to be programmed
for each sensor before monitoring can begin. The items are:
- High alarm temperature limit (i.e. 5°F)
- Low alarm temperature limit (i.e. -10°F)
- Defrost cycle time delay in minutes (i.e.
45 minutes)
- Alarm reminder time delay (i.e. 2 hours
Sensor 1 is installed
in a freezer. The max limit is 5°F and the min limit is -10°F
and the defrost time delay is 45 minutes. The temperature
at the sensor raises to 6°F.
After 45 minutes the Property Guard will turn on the alarm relay and buzzer and begin to make
emergency phone calls. The Property Guard will
call all of the programmed phone numbers until the PIN number is
entered. If an answering machine answers the phone, the
Property
Guard will leave the alarm message, but it will not stop calling.
Once all of the phone numbers have been dialed, the Property
Guard will wait fifteen minutes and then retry all phone numbers.
The Property Guard will continue this calling pattern
until the PIN number is entered.
If after the PIN
number is entered the temperature is still out of limits for 2
hours, the Alarm
Reminder Feature will make the Property
Guard begin to make emergency phone calls again.
If the temperature
in the freezer goes back within limits the Property
Guard will stop making calls, and turn off the alarm relay and buzzer.
Temperature
alarm message
"Warning the lab freezer sensor one temperature
is 6 degrees and has been out of limits for 45 minutes. Enter
your PIN number" ( the lab freezer portion of the message
is recorded by the user).
If the alarm condition
is acknowledged but the temperature is still out of limits after
the Alarm reminder time delay has expired, the Property
Guard will begin to make emergency phone calls.
Example 2:
Door Open input alarm condition
The Door Open Input has been programmed with a 10
minute time delay. After the door is left open for more than
10 minutes, the Property Guard goes into alarm condition
and begins to make emergency phone calls in the same manner as a
temperature alarm condition.
Input alarm
message
"Warning door is open for 11 minutes. Enter your
PIN number"
Can a
Property Guard
and an answering machine or fax machine share the same line?
Yes. To have the answering/fax machine
answer the phone, program the Property Guard to answer the phone
on the 5th ring. To access the Property Guard, call
the number and let the phone ring 3 times. Hang up and wait 20
seconds. Call the number again and on the 2nd ring the
Property Guard will answer.
How do
you enter a negative number when programming a temperature limit.
To enter a negative limits, press the * key and then enter the number. For
example, to enter -15 degrees, press the *15 and then the pound. You will here
"negative 15 degrees".
MOLLY303 Frequently Asked Questions
What is the minimum I need to buy to build a monitoring system?
- One MOLLY303 for each full
refrigerator (freezer and fridge compartment) or one MOLLY303 for every
two refrigerator or freezer compartment to be monitored.
- One temperature sensor (ACI/1K-2W-BP, ACI/1K-2W-SP, or ACI/1K-2W-LTS)
for each compartment to be monitored.
A typical installation for a full refrigerator (freezer
and fridge compartment) would require one MOLLY303, two ACI/1K-2W-BP-V
temperature sensors and two DR-1035W door sensors.
MOLLY304 Frequently Asked Questions
What is the minimum I need to buy to build a monitoring system?
- One MOLLY304.
- One temperature sensor (ACI/1K-2W-R, ACI/1K-2W-BP or ACI/1K-2W-SP)
for each area to be monitored.
Battery
Frequently Asked Questions
How long does it take
to charge the batteries?
The standard four hour battery backup takes approximately four to seven days to
become fully charged. Tests have shown that after one week of charging, the
battery lasted six hours, dialing two phone numbers every twenty minutes.
The twenty and thirty hour batteries take approximately two weeks to become
fully charged. Tests have shown that after three weeks of charging, the thirty-hour battery lasted fifty hours, dialing two phone numbers every twenty
minutes.
I ordered a 20 or 30
hour battery, where is it?
The optional batteries are installed internally at the factory, no user
installation is necessary.
Data Capture Frequently Asked Questions
Sending Email
I get errors when attempting to send emails. After verifying all
settings for your SMTP host such as Outgoing Port and Authentication, make
sure that your Anti-Virus software is not blocking port 25 or in some other
way preventing emails from leaving your computer.
Communication Frequently
Asked Questions
PBX Compatibility
Yes, the Temperature Guard family of products work with most PBX systems.
If pauses are needed when dialing a phone number, enter * to insert a 2 second delay.
All phone number can be up to 20 digits long. For example, if the Temperature
Guard needs to dial a 9 and then pause a couple of seconds to access an outside line, the
phone number must be entered as follows:
9 * 5 5 5 5 5 5 5
(assume a local call and the spaces are for clarity)
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